Online Ordering Frequently Asked Questions
How do I add items to an existing order?
If you would like to add items to an existing order, you may do so when a Rosemont team member calls you to process payment for your order. You can expect to receive this call a few hours prior to your scheduled order pick up time, or one day prior to your home delivery date. On this call you can discuss any additions or substitutions with your Rosemont shopper. Once all additions and substitutions are confirmed, payment will be processed based on the final items in your completed order.
How do I order Home Delivery?
To place a home delivery order, please select Home Delivery as your shopping location.
I wanted Home Delivery, but I accidentally ordered pick up. What can I do?
While we are unable to transfer the location of web orders once they are placed, please let us know if you would like for us to cancel your existing order by emailing us at firstname.lastname@example.org. Once your order is cancelled, you can submit a new home delivery order by selecting Home Delivery as your shopping location.
I wanted to pick up a my local market, but accidentally selected another market and I submitted my order. What can I do?
While we are unable to transfer the location of web orders once they are placed, please let us know if you would like for us to cancel your existing order by emailing us at email@example.com. Once your order is cancelled, you can submit a new order and select your local market as your home store location.
My pickup time is fast approaching, but I have not yet received a call to process payment. Is my order being processed?
We are working as quickly as possible to fulfill orders. While we do our absolute best to stay within pickup windows, we may at times run behind schedule. If you have received an order confirmation by email, please know that we do have your order in our queue. A Rosemont team member will be calling you as soon as possible to process payment so that you may come pick up your order. Thank you for your patience.
Something is missing from my order. What happened?
We apologize that not all your items made it in your order. With high demand we are doing our best to keep our stores stocked, however the item you are missing may have been out-of-stock at the time your order was packed. It is likely you were not charged for items that were not included in your final order. That said, please check your itemized receipt. If you were incorrectly charged please let us know by emailing firstname.lastname@example.org and we will be happy to issue you a refund.