Thank you for shopping locally this holiday season!
Q. Does the food come hot?
A. All meat comes uncooked. All Rosemont-Made menu offerings are fully cooked but require reheating. For cooking instructions & reheating tips, visit our Instructions Page.
Q. Do the turkeys need to be thawed?
A. No need to thaw! Our local farms process their turkeys and immediately freeze them to maintain freshness. They arrive to our headquarters frozen but we take the time to defrost them so that they arrive on your pickup day defrosted and ready to be roasted to perfection.
Q. Are substitutions or customizations available?
A. Unfortunately we cannot accommodate substitutions or special dietary requests for any Rosemont-Made items. We do have gluten-free, vegetarian and vegan options. Please see our menu.
Q. When are holiday menu items available for pickup?
A. Each holiday features unique menu offerings which are available for pickup or delivery on the following dates:
- Thanksgiving: Tuesday 11/21 and Wednesday 11/22
- Christmas: Saturday 12/23 and Sunday 12/24* Please note we close early at 5pm on 12/24.
Q. How do I change or cancel my order?
A. Please reach out to our customer service team for assistance:
Q. What is the Cancellation Policy?
A. Customers can change or cancel their orders up to 1 week prior to pickup of the order (Tuesday, November 14th). Orders cancelled with less than 1 week notice may be subject to a cancellation fee of the order total.
Q. Is delivery available?
A. No, we do not offer delivery.
Q. Why does the online checkout ask for a “Shipping Address”?
A. Unfortunately, this is a feature of our online retail shop that we can’t change. To complete your purchase, you must fill out the address field, but we will not use that information anywhere.
Q. What are the market’s holiday hours?
A. All of our markets are open our regular hours, 8am to 7pm, on all days leading up to the holiday. We are closed on Thanksgiving Day (11/23), Christmas Day (12/25), and New Year’s Day (1/1). Please note we close early at 5pm on 12/24.
Q. How does the pickup process work?
A. When you arrive to pickup your order, please let a staff member know you are there for your order. We recommend checking in at the deli. While you wait for staff to retrieve your preorder items, feel free to grab any additional items from our market shelves that you need.
Q. How do I report an issue or provide feedback about my order?
A. We’re dedicated to serving up the tastiest local food packed with flavor. But if there’s ever a time when it’s not, for any reason, please contact us at firstname.lastname@example.org. We promise we’ll make it right.